Frequently Asked Questions
We’re here to make your Silvify experience seamless from start to finish. Below you’ll find answers to common questions about ordering, sizing, care, and delivery. If you ever need personal assistance, our Client Care team is always happy to help.
Orders & Shipping
How long does delivery take?
Each piece is thoughtfully crafted and prepared to order. International delivery typically takes 2–3 weeks from the time your order is placed.
Do you ship internationally?
Yes. We offer complimentary worldwide shipping to the United States, Canada, UK, Europe, Japan, and Australia.
Will I need to pay customs or duties?
Customs duties, taxes, or import charges (if applicable) are the responsibility of the customer and are determined by your local authorities.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email so you can follow its journey to your doorstep.
How much does shipping cost?
We offer complimentary worldwide shipping. The customer will have to bear the shipping cost if the item is returned.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery, provided items are unused, unworn, and in their original packaging.
Do you offer exchanges?
As most pieces are crafted specially to order, exchanges are limited. We recommend confirming your size and details before placing your purchase. If you need assistance, please contact us and we’ll guide you.
What if my item arrives damaged?
Please record an unboxing video and contact us within 24 hours of delivery. Our team will review and assist you promptly.
Sizing
How do I find my correct size?
Refer to our detailed Size Guide page for ring and bracelet measurements, or contact our team for personalized assistance.
What if I’m between sizes?
For comfort, we recommend choosing the slightly larger size.
Can you help me choose a size as a gift?
Yes. Our Client Care team can discreetly guide you to select the most suitable size.
Jewellery Care
What is your return policy?
We accept returns within 7 days of delivery, provided items are unused, unworn, and in their original packaging.
Can I wear my jewellery daily?
Yes. Our pieces are designed for everyday elegance. Simply avoid water, perfumes, and heavy impact to preserve their finish.
Do you offer cleaning or repair services?
At this time, we provide care guidance but do not offer physical cleaning or repair services.
Payments
What payment methods do you accept?
We accept all major payment methods supported by Razorpay, including credit cards, debit cards, UPI, wallets, and international payments. Cash on Delivery is not available.
Is my payment secure?
Yes. All transactions are securely encrypted and processed through trusted payment gateways.
Can I pay in my local currency?
Yes. Our secure checkout automatically supports international payments and currency conversions, allowing you to complete your purchase easily from anywhere in the world.
Is my payment information safe?
Absolutely. All transactions are securely encrypted and processed through trusted payment partners to ensure complete protection of your personal and payment details.
Why was my payment declined?
Occasionally banks may block international transactions for security reasons. If this happens, we recommend contacting your bank or trying an alternate payment method.
Still have a question?
Our Client Care specialists are happy to assist you personally.
