Refund Policy

Last Updated: February 10, 2026

At R V Impex and its brand Silvify (“Silvify,” “we,” “us,” or “our”), each piece of jewelry is crafted with care, precision, and premium materials. Due to the delicate, hygienic, and high-value nature of fine jewelry products, all returns and refunds are subject to strict conditions to protect both our customers and our business.

This Refund Policy forms an integral part of our Terms of Service. By placing an order with Silvify, you acknowledge and agree to the terms outlined below.

1. General Policy Statement

All purchases made through Silvify are considered final sale by default unless they strictly qualify under the limited return conditions described in this Policy.

Refunds are not automatic and are granted only after inspection, verification, and approval by our team.

We reserve the sole right to approve or reject any return or refund request at our discretion.

2. Limited Return Window

If eligible, you must initiate a return request within seven (7) calendar days from the date of delivery.

  • Requests submitted after 7 days will be automatically declined

  • No exceptions will be made for delays due to travel, gifting, or personal circumstances

  • Delivery date is determined by courier tracking records

3. Strict Eligibility Requirements

To qualify for a refund, ALL of the following conditions must be satisfied without exception:

  • The item must be unused, unworn, unaltered, and undamaged

  • The item must show no signs of wear, scratches, resizing, polishing, cleaning, or modification

  • All original tags, packaging, seals, boxes, certificates, invoices, and authenticity documents must be intact and returned

  • Security tags or tamper-proof seals must not be removed

  • The product must pass our internal quality and authenticity inspection

Any item that fails inspection will be rejected and returned to the customer without refund.

4. Non-Returnable and Final Sale Items

The following categories are strictly non-returnable and non-refundable, except in cases of verified manufacturing defects:

  • Customized or personalized jewelry

  • Engraved products

  • Made-to-order or special-order items

  • Resized or altered pieces

  • Earrings or body-contact jewelry (for hygiene reasons)

  • Sale, discounted, or promotional items

  • Gift cards

  • Clearance or “Last Chance” products

  • Wholesale or bulk orders

  • Exhibition or event purchases

All such sales are considered final.

5. Return Authorization Process

Returns will not be accepted without prior authorization.

To request a return, you must:

  • Email support@silvify.com

  • Provide your order number

  • Provide reason for return

  • Submit photos/videos if requested

If approved, we will issue return instructions.

Unauthorized or unapproved returns will be refused and shipped back at your expense.

6. Return Shipping Responsibilities

Unless the product is confirmed defective or damaged upon arrival:

  • Customers are fully responsible for return shipping costs

  • Customers must use insured, trackable courier services only

  • Silvify is not liable for lost, stolen, or damaged returns during transit

Refunds will not be processed for items not successfully delivered to us.

7. Inspection and Approval

All returned items undergo a strict inspection process.

We reserve the right to:

  • Verify authenticity

  • Check for wear or damage

  • Confirm matching serial numbers/certificates

  • Assess resale condition

  • Detect misuse or product swapping

If the item:

Passes inspection:

Refund may be approved.

Fails inspection:

Return will be rejected and shipped back to you. No refund will be issued.

Our inspection decision is final.

8. Refund Deductions

If approved, refunds may be subject to deductions including:

  • Original shipping charges

  • Payment gateway processing fees

  • Return handling/restocking fees

  • Insurance costs

  • Duties, taxes, or customs charges

  • Promotional discounts previously applied

Free shipping orders may have actual shipping costs deducted.

9. Refund Method and Timeline

Approved refunds will be processed:

  • To the original payment method only

  • Within 7–14 business days after approval

We are not responsible for delays caused by banks or payment providers.

Refunds will not be issued in cash.

10. Damaged or Defective Items

If your order arrives damaged or defective, you must:

  • Notify us within 48 hours of delivery

  • Provide photos/videos

  • Keep all packaging

Failure to notify within 48 hours may void eligibility.

Once verified, we may, at our discretion:

  • Replace the product, or

  • Repair the product, or

  • Provide a refund

This is the sole remedy available.

11. Exchanges

Exchanges are not guaranteed and are subject to availability.

Approved exchanges may require:

  • Price difference payment

  • Additional shipping charges

  • Restocking fees

12. Fraud Prevention

To protect against misuse and fraud:

We reserve the right to:

  • Refuse suspicious returns

  • Deny excessive or repeated return requests

  • Request identity verification

  • Blacklist accounts abusing the policy

  • Take legal action where necessary

13. International Orders

For international returns:

  • Customs duties and taxes are non-refundable

  • Return shipping and clearance costs are customer responsibility

  • Delivery delays due to customs are not our responsibility

14. Policy Changes

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes become effective upon posting.

15. Contact Us

For refund-related inquiries:

Silvify – R V Impex

📞 +91 9725459329
📧 support@silvify.com

By completing a purchase with Silvify, you acknowledge that you have read, understood, and agreed to this Refund Policy.